I've been ordering food from them for years & it has always been very good. However, I had an order delivered to our home recently. The General Tso's chicken was as hard as a rock, impossible to even cut with a knife.I had to throw it in the garbage. I called them about it the next day. Instead of giving me a credit or sending me another order, they said they would not make it as "crispy" next time. They've lost a customer!

We live in Rutherford and wanted to try a different Chinese place. I suggested The Rice Shop to my husband. I used to work in East Rutherford and don't remember any bad experiences when I ordered from there.So we ordered for a delivery. An hour later I called just to check on them. They told me they'd be here in a few minutes. Twenty minutes later I called them again. They gave my order to someone else and couldn't find where they wrote down my order AND lost my phone number. So even though I called twenty minutes earlier they just realized they didn't have their stuff together. I am now waiting for them to bring us our dinner 2 hours after I first called. They already ran my debit card so I have no choice. This better be good. But even if it is we will not order from them again. We already chucked the menu.

This place is a takeout restaurant with chairs ....nothing more!!! Expect terrible service . the owners kids dressed in gap denim and tshirts will only visit your table to take order and to drop off food..... don't expect any more than that. I was issued one napkin under my fork and that was it. no chopsticks. Food was at best mediocre. I really don't recommend u stay to eat there!! If you must Order to go. What sucks is rice shop is a cool looking spot with only seating for 20 with a look of an old fashioned sushi bar, but with dismal service and lackluster food u will be better making urself a peanut butter sandwich and save ur money and sanity.

This is my first time checking out this Chinese place. I'm not really a big fan of Chinese food, mainly because it's like injecting lard directly into your aoritc valve, so I tend to stay away from it unless I need some food quick. Last night I was just lazy and didn't feel like cooking, and the rice-papery menu they left in the lobby of my building was whispering to me to try them. Checked yelp and it got mixed reviews. Had to test for myself. This was an order for delivery so I can't speak on the brick and mortar.**Menu: Pretty standard fare for a Chinese place. Delivery stated min of $10 and said it was fast. Prices are slightly higher than average, but not too bad. Their website is listed incorrectly on one part, and correctly on another, so I didn't get to see the online coupons they were advertising since I didn't notice the correct listing till just now actually.**Call: The girl I spoke to was easy to understand, unlike many Chinese restaurants. She didn't rush me off the phone and butcher my order or offer a bunch of options which I can't understand. She even patiently described the hunan sauce at my request, and listed a bunch of beverages. Paid by credit card over the phone. Flawless.**Delivery: It came fast, within 20 minutes. I would say 18 minutes. Then again, I'm only one town over. Delivery guy was nice but soulless. Food was very hot.**Food: As I mentioned above, I usually stick to very basic things since bad calories can add up quickly with this Chinese crap, and I try to eat as healthy as possible. They had a "Special Health and Diet Menu" section on their menu, so I got the "Gourmet Garden" for $11.95, which had a mix of vegetables and shrimp, chicken, and beef. I had a choice of four sauces, and went for Hunan. The food is all steamed and the sauce came on the side so I can apply it at my own discretion (this is a win) and I was able to easily substitute the white for brown rice (which I don't think they charged me for unless my water was free).It had a lot of flavor. It wasn't bland or greasy or anything gross. Vegetables were all fresh tasting, and the meats had none of that veiny fatty stuff which you chew for 20 minutes before just spitting it out. I was hesitant about the shrimp because another reviewer mentioned food poisoning, but mine had excellent taste and ate it last night with no consequence. The sauce was perfectly spicy (but I could always go for more spice). Taste wasn't mind-blowing, but it stands in one of the higher echelons of quick Chinese fast food. Leftovers were great! (but then again doesn't all Chinese food? Or most food for that matter...)My chief complaint is that they totally skimped out on the meat. There were maybe 4 pieces of shrimp and not too much of the chicken and beef (I'd be lying if I said I counted it). For 12 bucks I'd expect a *little* bit more meat shoved in there. However, it's not a deal breaker, but usually these places tend to stuff the plastic containers to the brim.I would order from here again, and in time I will determine whether or not they are worthy of displacing my current go-to Chinese joint. The minus-one star was for the stinginess on the meat, otherwise it'd be 5. Plus, I'm always skeptical of 5 star reviews.Zài jiàn!Bonus: See my tips!

THIS WEBSITE IS HORRIBLE!!! DO NOT WASTE YOUR TIME

Website doesn't work, can't place order.

GOOD FOOD! FAST DELIVERY! I LOVE IT